Shipping policy

Shipping Policy

Last updated: May 2026

Where We Ship

CozyCubzCo currently ships to all European Union countries, as well as the United Kingdom, Norway, and Switzerland.

Processing Time

All orders are processed within 24 hours of being placed (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

Region

Estimated Delivery

European Union

1–3 Business Days

United Kingdom

2–4 Business Days

Norway & Switzerland

3–5 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size. We occasionally offer free shipping promotions — sign up for our newsletter to stay updated.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery in real time.

Delays & Issues

If your order has not arrived within the estimated timeframe, please contact us at support@cozycubzco.com and we will investigate with our courier partner promptly.

Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will arrange a replacement or full refund at no additional cost to you.